Regale Microwave Ovens Ltd – Service Call Request Terms & Conditions

1. Scope of Service

• Regale Microwave Ovens Ltd (“Regale”) will arrange a service call for the equipment listed in your request, subject to these terms and conditions.
• Warranty repairs are provided free of charge only where the fault is confirmed to be covered under the manufacturer’s warranty.

2. Warranty Exclusions

• The manufacturer’s warranty does not cover faults caused by:
• Misuse, abuse, neglect, or accidental damage.
• Incorrect installation, improper maintenance, or use contrary to the manufacturer’s instructions.
• Consumables, cosmetic damage, or non-manufacturer-approved parts.
• If, in the opinion of the attending engineer, the fault is outside warranty coverage, the service visit will be chargeable.

3. Charges for Non-Warranty Work

• A standard call-out charge of £110 + VAT will apply for non-warranty service calls.
• The cost of any replacement parts and additional labour (where applicable) will also be chargeable.
• Charges may vary depending on the manufacturer of the equipment.
• You will not be advised in advance that the service call is chargeable; invoices will be issued following completion of the work.

4. Authorisation & Liability

• By submitting the online request form and ticking the acceptance box, you confirm that:
• You are authorised to request service work on behalf of your company.
• You accept liability for all costs incurred if the fault is deemed to be outside warranty cover.
• Regale is authorised to invoice your account directly for such costs, in accordance with your agreed trading terms.

5. Repair Limit (Optional)

• If you wish to set a maximum repair limit (excluding VAT), please state this in your request. Where no limit is specified, Regale will proceed with repairs as required.

6. Access & Site Information

• You must ensure safe access to the site and equipment at the agreed time.
• Delays or failed visits due to site inaccessibility may be chargeable.

7. Governing Terms

• These terms are supplementary to the manufacturer’s warranty terms and your trading account terms with Regale Microwave Ovens Ltd.
• Regale reserves the right to amend these terms at any time.

Acceptance:
By ticking the box on the service request form and submitting your request, you confirm that you have read, understood, and agreed to the above terms and conditions.