Privacy Policy

Last Updated: June 2026

This privacy policy explains how Regale Microwave Ovens Ltd collects, uses, stores and protects personal data, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025 (collectively, “the Data Protection Legislation”). It applies to our Regale and Microsave® brands and all associated websites and communications.

1. Who We Are

Regale Microwave Ovens Ltd is the data controller for all personal data collected and processed under this policy. We are registered in England and Wales under company number 1746847.

  • Registered Office: 140 Ordnance Business Park, Aerodrome Road, Gosport, Hampshire, PO13 0FG
  • Email: accounts@regale.co.uk
  • Websites: www.regale.co.uk | www.microsave.net

As a data controller, we are responsible for deciding how we hold and use personal data about you. If you have any questions about this policy or how we handle your personal data, please contact us at accounts@regale.co.uk.

2. The Personal Data We Collect

We may collect and use the following types of personal data:

  • Your name.
  • Business name and job title.
  • Business email address and telephone number.
  • Billing and delivery address.
  • Payment and transaction details, where relevant to orders.
  • Correspondence and communications with us.
  • Details of products or services you have received from us.
  • Information from enquiries, proposals and contracts.
  • Information provided when subscribing to our emails or newsletters.
  • Event, meeting or networking information.
  • Publicly available business contact information.
  • Website usage information, including analytics, cookie data and technical data.

We do not intentionally collect special category personal data.

3. How We Collect Personal Data

We may collect personal data when:

  • You contact us by email, telephone, website form or social media.
  • You request a quote, place an order or enquire about our products or services.
  • You become a customer, supplier, distributor or business contact.
  • You subscribe to receive updates, newsletters or marketing from us.
  • We meet at an event, trade show or networking opportunity.
  • Your details are publicly available in a professional or business context, such as a company website, trade directory or professional networking platform.

4. How We Use Your Personal Data

We may use your personal data to:

  • Respond to enquiries and provide information about our products and services.
  • Process and fulfil orders, including delivery and after-sales support.
  • Manage customer, supplier and distributor relationships.
  • Prepare quotes, proposals, agreements and invoices.
  • Send relevant B2B marketing communications, product updates and news.
  • Seek feedback on our products and services.
  • Maintain business records.
  • Improve our website, products and communications.
  • Comply with legal, accounting and regulatory obligations.
  • Protect our business, website and systems.

5. Our Lawful Basis for Processing

We only process personal data where we have a lawful basis to do so. Depending on the circumstances, we may rely on the following:

  • Contract: Where processing is necessary to fulfil an order, deliver our products or services, or respond to a request prior to entering into a contract.
  • Legitimate Interests: Where we process personal data for legitimate business purposes, including managing customer and supplier relationships, promoting our products and services to relevant B2B contacts, and developing our business. We always provide a clear way to opt out of marketing communications.
  • Consent: Where you have actively opted in to receive certain communications, such as subscribing to our email newsletter, or where consent is required for certain cookies or tracking technologies.
  • Legal Obligation: Where we need to keep or use information to comply with legal, tax, accounting or regulatory requirements.

6. Marketing Communications

We may contact individuals at businesses where we believe our products, services or updates are relevant to their professional role or organisation. This may include contacts in the foodservice, hospitality, catering, healthcare and related sectors.

Where we send B2B marketing communications, we rely on legitimate interests unless consent is required or has been specifically obtained.

All marketing emails include a clear way to unsubscribe. You can also opt out at any time by emailing accounts@regale.co.uk. If you opt out, we may retain a minimal record on a suppression list to ensure we do not contact you again for marketing purposes.

7. Email Marketing and Mailing Lists

We may use an email marketing platform to manage campaigns, newsletters and product updates. These platforms may process your name, email address, business details, subscription preferences and engagement data such as whether an email has been opened or a link clicked.

You can unsubscribe at any time using the unsubscribe link in any email, or by contacting us directly.

8. Website Analytics and Cookies

Our websites use cookies and similar technologies to help them function, to understand how visitors use them, and to improve the user experience. This may include analytics tools such as Google Analytics.

Where required, non-essential cookies — including analytics and marketing cookies — will only be used with your consent. You can manage or disable cookies through your browser settings or via the cookie consent banner on our websites.

For full details of the cookies used on our websites, please see our separate Cookie Policy.

9. Sharing Personal Data

We do not sell personal data.

We may share personal data with trusted third parties where necessary, including:

  • Email marketing and CRM platforms.
  • Website hosting and IT support providers.
  • Cloud storage and email providers.
  • Accountants, bookkeepers and professional advisers.
  • Delivery and logistics partners.
  • Legal, regulatory or public authorities where required.

All third-party service providers are required to handle personal data in accordance with UK data protection law and are only permitted to use it for the purposes for which it was shared.

10. International Data Transfers

Some third-party platforms or service providers we use may process personal data outside the UK. Where this happens, we take appropriate steps to ensure personal data is protected in line with UK data protection requirements, including relying on UK adequacy regulations or appropriate contractual safeguards.

11. How Long We Keep Personal Data

We keep personal data only for as long as necessary for the purpose it was collected and to meet legal, accounting or business requirements. This includes keeping:

  • Customer and order records for the duration of the relationship and a reasonable period afterwards.
  • Financial and accounting records for the period required by law (typically six years following the end of the financial year).
  • Enquiry and prospect information for a reasonable period to manage follow-up and business development.
  • Marketing subscription records until you unsubscribe or ask us to remove your details.
  • Suppression records where needed to ensure we respect opt-outs.

12. How We Protect Personal Data

We take reasonable steps to protect personal data from loss, misuse, unauthorised access, disclosure, alteration or destruction. These steps include secure email and cloud systems, password protection, access controls and careful selection of third-party service providers.

We have procedures in place to manage any suspected data security breach and will notify you and any applicable regulator where we are legally required to do so.

13. Your Data Protection Rights

Under UK data protection law, you have rights in relation to your personal data. These include the right to:

  • Be informed about how your information is used.
  • Access the personal data we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete your information in certain circumstances.
  • Ask us to restrict how we use your information.
  • Object to our use of your information, including for direct marketing.
  • Withdraw consent where we rely on consent.
  • Request the transfer of your information in certain circumstances.

To exercise any of these rights, please contact us at accounts@regale.co.uk. We may need to verify your identity before responding.

14. Subject Access Requests

You have the right to ask for a copy of the personal data we hold about you. This is known as a subject access request.

We will respond without undue delay and strictly within one calendar month of receipt. If the request is complex or you have made several requests, we may need additional time, in which case we will let you know.

To make a subject access request, please email accounts@regale.co.uk.

15. Data Protection Complaints Procedure

Under UK data protection law, you have the right to make a data protection complaint directly to us if you are unhappy with how we have collected, used, stored or handled your personal data. In accordance with the Data (Use and Access) Act 2025, you are requested to submit your complaint directly to us in the first instance to allow for internal resolution.

To submit a complaint, please email accounts@regale.co.uk and include:

  • Your name.
  • Your contact details.
  • What your complaint relates to.
  • Any relevant background information.
  • What you would like us to review or resolve.

We will formally acknowledge your complaint within 30 days of receipt. We will then thoroughly investigate the matter, keep you informed if additional time is needed, and respond without undue delay with the outcome of our review.

If you remain dissatisfied following our response, you retain the statutory right to escalate your complaint to the Information Commissioner’s Office. See Section 16 for details.

16. Complaining to the ICO

You have the right to complain to the Information Commissioner’s Office (ICO) if you remain unhappy with how your personal data has been handled.

You can contact the ICO by visiting their official portal at: www.ico.org.uk.

17. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our business, legal obligations or data protection guidance. The latest version will always be available on our websites.