We are passionate about looking after our partners

We’re dedicated to providing exceptional care to all our valued partners, whether you’re a distributor, end-user, or supplier. With a friendly team boasting years of experience in servicing and sales, we prioritise delivering outstanding service tailored to your needs. Our industry reputation speaks for itself, and we’re renowned for offering competitive trade prices alongside exceptionally high standards of service.

Warranty and servicing

All microwaves and accelerated ovens carry a manufacturer’s warranty, most of which have 3 years parts and labour ‘on-site’ repair warranty, excluding some light duty models. Most of the combination microwave ovens have a 12 month warranty, with the exception of the Panasonic combination microwave ovens, which have 3 years’ warranty.

For service, both within and outside the warranty period, the manufacturers have a full service agency network in the UK including their own engineers. Regale is proud to be a part of this network which covers the nation to ensure an efficient and high quality service.

Key events in Regale’s history

Regale was founded in 1983 under the name Microwave World by Patrick Bray and Barry Clark in Commercial Road, Portsmouth. The company initially sold domestic microwave ovens, with brands such as Panasonic, Sanyo, Sharp, and Toshiba leading the market. Microwave cooking demonstrations were extremely popular, often attracting long queues of customers waiting for sales events. The Panasonic Dimension 4 combination oven was particularly revolutionary, consistently amazing customers with its capabilities.

In 2002, after years of repairing dirty and damaged microwaves, Barry and Pat invented the Microsave cavity liner. This food-safe liner could fit inside microwaves and be easily removed for cleaning, revolutionising the maintenance of microwave ovens and saving.

Reacting to market demands and rapid growth, Regale moved from retail shops to a larger industrial unit in Glenmore Place, Gosport, in 2005. This move allowed the business to focus more on the supply of commercial microwaves.

In 2023, Regale achieved a record turnover of £4.4M, driven by sales of microwave ovens and accelerated cooking machines. The company invested over £300,000 in the acquisition of a new building in Ordnance Business Park – expanding its headquarters, significantly increasing warehouse space and servicing provision to enhance its operational efficiency.

Pat Bray, co-founder of Regale, passed away in June 2025 aged 85. A much-loved figure across the foodservice industry for over 40 years, his vision and dedication built Regale into the world’s largest reseller of Panasonic commercial catering equipment.