Regale Microwave Ovens Ltd has launched a new Request a Service Call page on its website, designed to simplify and speed up the way dealers and customers arrange service visits.
Previously, the process required a signed paper form to be completed and returned, often duplicating information and causing delays. The new online system removes that friction, providing a faster, more convenient, and more transparent way to log service requests.
The online form enables dealers to:
- Submit customer, site, and equipment details in one simple step.
- Provide fault descriptions and access instructions upfront.
- Confirm acceptance of Regale’s service terms with a single mandatory checkbox.
Forms are automatically sent to the Regale service team at service@regale.co.uk, with instant confirmation provided to the sender. Warranty repairs remain free of charge, while non-warranty work is subject to a standard call-out fee of £110 + VAT plus required parts and any additional labour.
“This new service request form saves time, reduces admin, and gives dealers and customers complete clarity on service terms. It’s a modern, efficient way to request engineer support and strengthens our service offering,” said Christopher Matkin, Operations Director, Regale® Microwave Ovens Ltd.
The new Request a Service Call page is live now at regale.co.uk/request-a-service-call/